Policies

Thank you for your interest in our catering services. We look forward to being a part of your event. The following information will be helpful in planning your function.

Ordering Lead Time

Please give us 10 days notice to successfully fulfill your event needs. Every effort will be made to accommodate your last minute requests. To serve you in the best possible manner, please follow the lead times on the catering website to ensure that fresh ingredients, adequate staff are available, and avoid last minute ordering. Flowers, linen, and china service are available by request and at an additional charge.

Minimum Order

Delivery orders have a $20.00 minimum. Pick-up Service is always available.

Hours

Prices quoted are for services provided during normal business hours. Our regular catering hours are from 7:00 a.m. to 5:00 p.m. Monday- Thursday 7am- 2:30pm on Friday thoughout the school year. Please inquire about Summer hours of Operation. Late afternoon, evening and weekend functions are available with an additional labour charge. If you have moved a catered event from one location to another, please alert us to the exact new location to avoid confusion and unnecessary charges.

**any unreturned or damaged catering utensils or service equipment may be assessed and billed at replacement cost**

Modifying your order – You can modify your order on the catering website up to the order lead time for that menu. After that time, modifications to orders must be called in to the catering manager.

Cancellations

We realize that situations arise and cancellations do occur. To avoid being charged, cancellations or changes to catering orders must be made up to the lead time indicated for that menu. (generally 24 hours)

Substitutions: We reserve the right to vary menu selections when necessary to meet market conditions.

For assistance with all of your catering needs, please call us at 519-748-5039, or email us at chartwells@conestogac.on.ca